Frequently Asked Questions

Everything you need to know about our non-toxic skincare and wellness essentials.

Are your products truly 100% natural?

Yes, we use only real, recognizable ingredients sourced from nature. Our formulas are free from synthetic fragrances, parabens, and artificial preservatives to ensure the highest purity for your skin.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We want you to love your ritual. If you are not satisfied with a product, you can return it within 30 days of purchase for a store credit or refund, minus shipping costs.

Do you ship internationally?

Currently, we ship to the United States and Canada. We are working hard to expand our shipping capabilities to more countries in the near future.

How should I store my Primally Pure products?

Since we do not use synthetic preservatives, we recommend storing your products in a cool, dry place away from direct sunlight to maintain the integrity of the botanical ingredients.

Is your packaging eco-friendly?

Sustainability is a core value for us. We use glass jars and recyclable materials whenever possible to minimize our environmental footprint and protect the planet.